Refunds and Exchanges I want you to be fully satisfied with your Julie Diller Jewelry purchase. I strive to ensure all of my jewelry meets customer expectations and I take pride in my reputation for quality and value. If you are not pleased with your purchase, please do not hesitate to contact me by email. You may return your purchase for any reason as long as it is unused and in its original condition for a full refund. Items must be returned within one week of receipt, and customer is responsible for the return shipping costs.
Please return item in its original packaging making sure it is protected from damage.
No returns are accepted on personalized/custom jewelry.
Forms of Payment
PAYPAL
It is not necessary to have an account with Paypal in order for you to use this form of payment. PayPal is industry-leading in fraud prevention. Because I use PayPal as my credit card verification and payment system, I never actually see your credit card information. This means I cannot store it on site. It also means that no one can break into my system and obtain your credit card or personal information.
PERSONAL CHECKS
Checks must have your full name, address and phone number printed on them. Checks must be received in hand prior to any merchandise being shipped. Payable to Julie Diller.
NOTE: There will be a $29.00 fee for any returned checks.
Shipping
Orders will be shipped within five business days after payment is received. If you need speedy delivery please contact me BEFORE you purchase.
All items will be shipped Standard Flat Rate (delivery confirmation included for US customers) and appropriately packaged for a safe delivery.
If you require special shipping (i.e., Priority, 2nd Day or Overnight), please let me know at time of order so that I can price shipping accordingly.
Jewelry Cleaning, Care and Storage
Cleaning
Taking time to clean your jewelry keeps it looking its finest. Many jewelry cleaning solutions, steam, and cleaners will cause irreparable damage to many gemstones. After cleaning, the stones may have lost their luster. Hot soapy water and a soft brush (makeup brush) can be used to clean gemstones. Dry the stones with a soft towel (cotton) not a paper towel or tissue. Rub stones with a soft cotton cloth to remove fingerprints and keep them shiny.Soap and water will also keep your silver looking good. Chlorine, salt water, suntan lotion, hair spray, perfume, sweat (physical activities), dirt buildup (never taking jewelry off), chemically treated pools, whirlpools, exposure to air, and household cleaners that contain bleach will cause discoloration of silver. Dips will remove the oxidized antique finish in silver designs and may damage stones. Polish your silver pieces regularly with a gentle liquid paste to remove tarnish. A polishing cloth may be used.The rules for silver also apply to gold or gold coated jewelry. Avoid rubbing abrasive cleaners or silver polishing cloths on the stones. To bring back sparkle to faceted stones, wash with warm water, mild detergent and a very soft toothbrush. Brush the inside and back of the setting. Rinse well. Soft gemstones such as lapis, malachite, coral, turquoise should be cleaned carefully with mild soap. Avoid using cleaners such as ammonia since they will remove sealers or coatings on the stones and cause irreparable damage.
Swarovski crystal beads should be washed by hand in lukewarm water with a mild detergent. Rinse well, dry with a soft lint free cloth. Never use abrasive or corrosive cleaners or glass or window cleaning solutions since they cause streaking
Pearls are organic gemstones that are vulnerable to acid, alkaline and extremes of humidity. To preserve your pearls' radiance, avoid letting them come into contact with cosmetics, hair spray, or perfume. Always put on your jewelry as a final touch, after applying make-up and styling hair.
The pearl's luster can also be harmed by perspiration. To prevent this, before returning your pearls to the jewelry box, wipe them gently with a soft cloth.
Care
I do it too, but we really shouldn't wear jewelry to bed, to the gym, or swimming. Exercising, swimming, washing dishes or housework will expose your jewelry to grease, sweat and perspiration which contain minerals and chemicals that will dull the stones and the metal. Pool and sea water, hair spray, perfume, deodorant, household cleansers, cosmetics, tap and well water, and chlorine all contain chemicals that will damage your jewelry. Put your jewelry on after applying your makeup. Be sure to shower after going swimming to remove the chlorine from your skin before wearing your jewelry.
Storage
Proper jewelry storage is often overlooked. Never toss jewelry into a drawer or on top of a dresser where it can be easily scratched or stones fractured or chipped. Jewelry should be stored in a cool dry place. The box or pouch it came in is a perfect place to store. A zip lock bag will prevent tarnishing of metals and keep the metals and stones from being scratched. Prolonged exposure to air will cause silver to tarnish. Place a closed zip lock bag in a box to ensure stones do not scratch each other. Do not store jewelry in sunlight or heat. Soft pouches can be used to store jewelry and the pouches placed in a box to keep separated from other pieces of jewelry. When traveling, wrap pieces with padding to prevent scratches on metal or stones and chipping of the stones.
Pearls are damaged by extreme dryness and abrasive cleaners or cloths. Keep pearls separate from other jewelry to prevent scratching. Store pearls in their own pouch or box out of contact with other jewelry.
Swarovski bead jewelry should be stored in individual pouches to prevent scratching.
Additional Policies and FAQ
Please let me know if your purchase is a gift, I will include a card with your message at no additional cost and will not send any invoice with the item.
Please feel free to contact me if you see a piece that you would like to have a piece customized for you (longer or shorter chain, different ear wires, etc.)